Frequently Asked Questions

How does this process work?

The initial step is to contact you (parent/guardian). At this time, the agent will assess with you what type of service is needed for the child/teenager. The agent will also ask questions in order to have a better understanding of the child’s current situation and personality to provide the smoothest transition possible. Important items for you to mention are: any medications the child may need, runaway tendencies, aggression issues, special needs, etc.

The agent will provide you with instructions for time of the transport.

Will you hurt my child?

No. The agent will not hit or harm your child in any way. If a child is aggressive the agent will restrain your child for their own safety.

Will I be informed during the transport?

Yes. The agent will keep you informed every step of the way. You will also be given the agents cell phone number in order to contact them with any questions or concerns.

What if my child takes medication?

You will provide the agent with your child’s medication and the agent will provide the child with the medication once they have reached their destination. The agent will inform the recovery program that your child is on medication.

What if my child has special needs?

We have agents that have certified training for children with autism, epilepsy, attention deficit disorders, etc.

What if my child is a runaway risk?

We have dealt with several runaway risks and have not had any problems. We are trained in preventing the child from having the opportunity to escape. We watch for signs and your child is never allowed to be left alone.

What if my child is female?

A female agent is required to accompany the child throughout the transport.

Why should I use your services?

We guarantee professionalism, courtesy, knowledge, and safe passage for your child. The situation you are currently in is difficult enough and the decision you are making is not easy. We provide peace of mind and some comfort during your time of need.